Alibaba opens sign-ups for Qwen Go!, a personal agent in the Qwen app that files claims and negotiates refunds
Partly confirmed
The takeaway
Alibaba is testing an agent that acts for the user with outside companies: in one shared trial it found a delayed flight, switched from a blocked phone line to online chat, refused a voucher and obtained 70 yuan in cash.
Status
- Claim
Partly confirmed
- Our reporting
- Medium confidence
- Importance
- 3 of 5
- Last verified
- 13 October 2026
Your AI and this story
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None of these four assistants can know about it. The closest, Claude Opus 5.5, stops 105 days before it.
Key facts
- Status: applications open, phased access ‘ahead of a formal release’; ‘Alibaba has not yet said when the agent will be available to all Qwen users’ (Pandaily)
- Tasks named: flight-delay compensation claims, Taobao price-protection refunds, car maintenance appointments, sports-venue bookings, cross-shop price comparison; it ‘can query and operate the platforms a user has authorized… and even phone service providers’ (Pandaily, citing IT Home and Leiphone)
- Tester case (Leiphone): asked only to get compensation, the agent ‘checked the user’s orders with four airlines to find the delayed flight, switched to online customer service when the hotline was blocked, declined a voucher in favor of cash, and secured a 70-yuan payout to the user’s Alipay account’
- Another tester: the agent noticed a price drop on cookware and claimed a 52-yuan price-protection refund
- Oversight (TechNode, citing National Business Daily): ‘Its actions were visible on screen, and the user could intervene or stop the process’
- Not stated: which Qwen model runs it, pricing, limits, how authorisations and failed or disputed actions are handled at scale
What happened
Alibaba is extending the Qwen app from tasks inside its own services (shopping, ride-hailing, parcels, wealth management) to multistep errands that involve other companies. Testers who received access shared results in Chinese media: a flight-delay claim negotiated to a 70-yuan cash payout, and a 52-yuan price-protection refund the agent found on its own. The agent shows its steps on screen and the user can interrupt it.
Why it matters
It is Alibaba’s answer to Meta’s Muse, Tencent’s agents and Ant Group’s LingGuang 2.0, which entered limited beta two days earlier. The examples are notable because the agent bargains with a company’s customer service on the user’s behalf, a case where the agent’s interest and the service provider’s interest differ.
Sources
2 sources from 2 sites. Numbers match the chips in the text.
2 sources: 2 press
Press
Changes
- Filed (Pandaily and TechNode summaries of Chinese reports)