Noam Brown: a dot saved him ~$500/yr and handled a customer-service text chat
Noam Brown @polynoamial · x · 2026-09-29 · ★★ · archived
First-hand report from a senior OpenAI researcher on what a dot did autonomously during pre-launch testing.
Summary
Brown says that during a weekend of testing his dot found ~$500/yr in recurring charges to cut and conducted a whole texting conversation with customer service on his behalf.
Archived text
Was testing out dots over the weekend and it figured out how to save me ~$500/yr in recurring charges. Most impressive part was when it connected to customer service and handled a whole texting convo on my behalf.
Quoting @OpenAI: Introducing dots, powered by GPT-6 Astra.
Remarkably capable, always-on agents built to handle everything. https://t.co/inY5BZj3Kz
likes 595 · replies 39 (at fetch time)
Archived 2026-09-30 via syndication.
Related events
All posts · id: 2026-09-29-polynoamial-dots-first-hand