Introducing Eleven v4 Turbo in ElevenAgents

Summary
This official product video from ElevenLabs introduces Eleven v4 Turbo within the ElevenAgents platform. Through five industry vignettes—healthcare, financial services, retail, telecommunications, and government municipal services—it demonstrates how the model powers conversational voice agents that understand user emotional cues and respond with appropriate conversational tone and workflow actions.

What is shown

• [00:00 - 00:13] Intro title card announcing "Eleven v4 Turbo in ElevenAgents" alongside an overview of target industries (Healthcare, Finance, Retail, Telecom, Gov).
• [00:13 - 00:34] Healthcare (Appointment Scheduling): A caller explains losing his job and worrying about bills; the agent detects his somber tone, responds empathetically ("Ugh, I'm so sorry to hear that... We'll figure this out for you, okay?"), and reviews Dr. Kim's order and insurance coverage.
• [00:35 - 00:47] Financial Services (Transaction Dispute): A customer reviews recent charges with a voice agent that parses recent account activity ($6.40 coffee shop, $16.20 rideshare, and $554.00 for GPRX Digital Services) to isolate an unrecognized transaction.
• [00:48 - 01:17] Retail (Agentic shopping and support): A customer uses the "Maison Onzième" mobile voice assistant Ava to report a damaged knit sweater with a torn seam; the assistant detects distress, requests a photo upload, confirms receipt and visual inspection (Damage review -> Analyzed), and initiates the damaged item procedure.
• [01:18 - 01:45] Telecommunications (Equipment Troubleshooting): A customer reacts with frustration to a next-day technician booking because of work meetings; the agent detects frustration and offers an immediate temporary resolution (adding a free mobile hotspot boost to his phone line for tethering).
• [01:46 - 02:12] Government (Municipal services): A resident calls Metro City Services regarding an orange parking citation; the agent detects worry, reassures her in a calm, factual tone that parking citations do not affect driving records, invokes a specialized parking violations subagent, and provides three resolution choices.

Claims & numbers

• The narrator claims Eleven v4 Turbo provides "some of the fastest, most expressive speech" to power personal, empathetic customer experiences across industries (00:02).
• The telecom agent offers an appointment for "tomorrow at ten in the morning" and a "free mobile hotspot boost" (01:24, 01:39).
• The municipal agent presents "three options: Pay it now, Set up a payment plan, or Contest it if you think it was issued in error" (02:05).

Notable quotes

• "With some of the fastest, most expressive speech, Eleven v4 Turbo in ElevenAgents will power a range of more personal, empathetic customer experiences across industries." (00:02)
• "Ugh, I'm so sorry to hear that... We'll figure this out for you, okay?" (00:30)
• "Okay so a parking citation isn't a moving violation, so there's typically no impact on your driving record." (01:59)

Assessment
This is an official launch showcase composed of scripted, staged customer service scenarios and UI overlays designed to highlight conversational speed, emotional adaptation, multimodal inputs (photo analysis), and subagent orchestration in Eleven v4 Turbo. While it effectively illustrates the platform's capabilities and latency, it consists of polished marketing vignettes rather than an unedited live interaction.

Described by gemini-3.8-flash on 2026-09-29 from the video's audio and frames.