ElevenLabs launches Reception, an AI phone receptionist for small businesses built on ElevenAgents
On 2026-09-16 ElevenLabs launched Reception (reception.ai), a packaged AI receptionist for small businesses built on its ElevenAgents platform. It answers calls 24/7, answers questions about the business, books appointments and texts confirmations, and it is set up by adding the business's website.
Key facts
- Announced 2026-09-16 (blog + X post x.com/ElevenLabs/status/2100262886916358361)
- Answers calls around the clock, answers questions, books appointments into a built-in or Google calendar, public booking page, takes messages
- Callers can speak 'in their own language' (the product page says 70+ languages)
- Plans from $22/month with a free trial (product page; pricing at reception.ai/pricing)
- ElevenLabs' first vertical, self-serve agent product aimed at non-developers
What happened
ElevenLabs packaged its agent platform as a turnkey product. A business owner points Reception at the company website, and it becomes a phone agent that handles inquiries and bookings.
Why it matters
Voice agents went from developer platforms to small-business subscriptions. A missed-call replacement at about $22/month competes directly with human answering services.
Changelog
- 2026-09-29: created
Related events
- ElevenLabs Studio 4.0 turns ElevenCreative into an agentic AI video editor ★★
- xAI launches Grok Voice Agent Builder, a no-code platform for phone voice agents (beta) ★★
- ElevenLabs launches Speech Engine: bring-your-own-LLM voice layer for existing chat agents ★★
Sources (5)
- officialElevenLabs blog: Introducing Reception, an AI Receptionist by ElevenAgents
- officialElevenLabs on X: Introducing Reception
- officialReception product page
- videoYouTube (ElevenLabs): Reception, powered by ElevenAgents
- docsReception.ai docs
id: 2026-09-16-elevenlabs-reception · updated 2026-09-29 · open in the interactive timeline